o Your business is not processing invoices, and we take those administrative tasks to increase the bandwidth of your team to focus on your core and convert it in cash.
o Yes we can, once we know more of your business, and also because our team has experience in many other processes. First we make a short term agreement, and after you are happy with our work, we can help you with other processes and also to implement necessary controls and best practices.
o Step by step, first defining with you the work to be done and how it will be done, discussing “best practices”, document the procedure, provide this and train the team (already experienced in this type of work), and adding a quality assurance review before it is delivered to you. We want a long term relationship with you.
o We will assign an Account Executive to your company so you can address any matter. This person will make sure that your need is processed and will report status.
Our team is Latin America based, most of them in Mexico.
o We have daily communication usually through email and a weekly sync to monitor both sides' status. If any other communication is needed we can make it work.
o Rotation is always a big trouble, for training and costs and many other reasons. That’s why we hire experienced people and give our team full salary and social security benefits, with all legal compliance. But, if you really like this person, and you are willing to take the legal liability, we can talk about it.
o Step by step again. First we make the corrections needed, document what went wrong, and monitor the actions taken to avoid it, but, if you really find it difficult to work with any specific person from our team then we can replace the person.